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Privacy policy

This page explains what personal data MeddyCare collects on the marketing site, what we do with it, how long we keep it, and the rights you have under UK GDPR and the Data Protection Act 2018.

Last updated: 13 May 2026

1. Who we are

MeddyCare is a UK introductory carer agency operated by MeddyCare Ltd (registered in England & Wales, company number to be confirmed at launch). The registered office is in Greater London; the full address will appear here before the marketing site goes live.

We are the data controller for the personal information you submit through this website. Our ICO registration number will be published here ahead of launch.

Contact for privacy questions: hello@meddycare.co.uk.

2. What data we collect

From the enquiry form, we collect:

  • First name and last name
  • Email address
  • UK phone number (optional)
  • UK postcode (so we can confirm the area we cover)
  • Your relationship to the person needing care
  • The type of care you're considering
  • Your consent to be contacted

If you continue past the first form, you may also share:

  • When care needs to start
  • The primary care need (dementia, Parkinson's, mobility, etc.)
  • Mobility level
  • How care will be funded (self-funded, council/NHS, not sure)
  • Whether a spare bedroom is available (for live-in)
  • Whether you'd like a trial week
  • The best time to call

From the carer-waitlist form: your email address and (optionally) postcode.

Automatically: a Cloudflare-anonymised IP address (used to block bots and measure traffic), and a session cookie set by Cloudflare Turnstile while you complete the form. Our analytics provider (Cloudflare Web Analytics) is cookieless: it does not store identifiers on your device and does not build a profile.

3. Why we collect it: lawful bases under UK GDPR

  • Contract performance (Article 6(1)(b)): matching you with carers, supporting you through a Care Coordinator, processing any engagement you go on to start.
  • Consent (Article 6(1)(a)): marketing emails (only if you tick the box), follow-up calls outside an active enquiry.
  • Legitimate interests (Article 6(1)(f)): site security, fraud prevention (Turnstile), AI-scored daily care logs used to flag safeguarding concerns once a placement is live.

4. Who we share it with

Carers see your details only after you approve a match. Up to that point, anonymity is enforced: carers see first name + last initial and the town, not the full address or surname.

Our processors (acting under our instructions, never selling your data):

  • Cloudflare (hosting, anti-bot, analytics): UK / EU regions.
  • Google Workspace (form intake routing to our team inbox): EU region.
  • Stripe (payments, once a placement starts): UK / EU regions.
  • Amazon Web Services (the portal infrastructure): UK region.

We do not share your data with advertisers and we do not sell your data.

5. How long we keep it

  • Active accounts: kept while the relationship is active.
  • Account deletion: 30-day soft-delete on request, then hard delete, except where we're required to keep records longer.
  • Invoiced engagements: 6 years for tax records (HMRC requirement).
  • DBS / safeguarding records: 7 years (statutory safeguarding retention).
  • Marketing-site enquiries that don't progress: 12 months, then deleted unless we hear from you.

6. Your rights

Under UK GDPR you can ask us to:

  • Access the personal data we hold on you.
  • Correct anything that's wrong.
  • Erase your data (subject to the retention rules above).
  • Restrict or object to processing.
  • Withdraw consent at any time (for any processing based on consent).
  • Receive a copy of your data in a portable format.

Email hello@meddycare.co.uk to exercise any of these. We respond within 30 days.

7. International transfers

Marketing-site data stays in UK / EU data centres only. We do not transfer your personal data outside the UK or EEA.

8. How to complain

Please complain to us first. Email hello@meddycare.co.uk and we will respond within 14 days. If you're not satisfied, you have the right to complain to the Information Commissioner's Office (ICO) on 0303 123 1113.

9. Changes to this policy

We may update this policy when our processing changes. The "Last updated" date at the top reflects the latest version.